NOTE: This return policy applies to items purchased on this website and not from any Cirilla’s retail stores. No website returns or exchanges will be accepted at any Cirilla's store locations.
All returns require prior authorization. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You can also contact us to request an authorization number. Once authorization has been given, you will receive return instructions to your email. Returns received without a return authorization number will be refused. Items received in a condition that is not compliant with our return policy will be refused.
30 Day Return Policy
We offer a 30 day return policy for new factory sealed and unused merchandise. We will exchange or refund the full purchase amount, less shipping, if you are not satisfied with your purchase. Due to health and safety regulations all adult novelties, adult toys and vibrators are not returnable. The only exceptions are manufacturer's defects, in which only exchanges will be given (see below).
Adult Toys 30 Day Exchange Policy
Due to health and safety regulations all novelties, adult toys and vibrators are not returnable. The only exceptions are manufacturer's defects. We will exchange an item received with a manufacturer's defect within 30 days of delivery for an identical item, no refunds will be given. If you receive an item which does not function:
• Try a brand new set of batteries.
• Be certain that the batteries are inserted correctly.
• Check that the cap is secured tightly.
• Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.
If the item still will not function please contact us for a return authorization.
Items that cannot be returned for any reason:
• Opened or used intimate apparel
Credits will be charged back to the original method of payment. It takes approximately 5-7 business days for credits to appear on your statement.
Refunding Shipping Charges:
• If you receive the wrong item or if the item arrived damaged or defective, we will cover all return related shipping charges.
• If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer.
Cirillas.com will not accept returns for purchases made at a Cirilla's store location. Store return policies may vary from website policies. Contact the Cirilla's store location near you for details.